At Luminous Route, we strive to ensure customer satisfaction by providing high-quality products. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Products that show signs of use, damage, or alteration may not be accepted.
Damaged or Defective Items
If you receive a damaged or defective product, you must notify us within 48 hours of delivery. Please provide clear evidence, such as photos or videos, to support your claim. Once verified, we will arrange a replacement or refund.
Return Process
To initiate a return, contact us at [email protected] with your order details and reason for return. Our support team will guide you through the process and provide return instructions.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, your refund will be processed within 5 to 7 business days.
Since we operate on Cash on Delivery, refunds will be issued through mutually agreed methods such as bank transfer or other convenient options.
Exchange Policy
We offer exchanges for defective or damaged items only. Requests for exchanges must be made within 7 days of receiving the product.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, damaged by the customer, or are missing original packaging.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the product received was defective or incorrect.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Policy Updates
Luminous Route reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.